Thank you for choosing Extension Ladders Online. Please find below details of our delivery policy which we advise you read before making your purchase. If you have any questions you can contact us on 0845 505 3000 or you can also email us on firstname.lastname@example.org where we would be more than happy to help you.
Our free delivery is based on a 3-5 working day service and covers mainland UK. We can offer next day deliveries or a faster service so please contact our sale team to discuss this with you. If you require a faster service please contact us on 0845 505 3000 or email email@example.com before placing your order.
Charges for delivery
- England - Free.
- Wales - Free.
- Scotland - Free except for highlands and Islands.
- Ireland - £40 .
- Southern Ireland - £55.00.
- Off Shore - POA.
- Saturday Deliveries - Discontinued .
For an overnight delivery to take place the goods would need to be in stock. Our sales team will inform you if your product is out of stock. We only offer overnight services from Monday to Friday and cannot offer overnight services on Saturday or Sunday. Overnight service occures an additional charge.
When placing your order please allow between 3–5 working days for your delivery. Our carriers unfortunately don't offer a guaranteed delivery date but we will do our best to quote you as accurately as possible.
If you require delivery to a different address from the payment card address you must contact us to inform us of this. If you fail to do so it could result in extra delivery charges for re-direction.
If your item is unfortunately out of stock you will be contacted by our sales team to inform you when your delivery will take place. We will offer you the opportunity discuss a possible alternative or a refund.
If you are not at home when the courier attempts delivery, the driver will leave you a card with details of how to collect the ladder from the closet depot or how to arrange a more convenient delivery slot.
We try our very best to only display products that are in stock or products that can be dispatched to you quickly direct from the manufacturer. If we are unable to meet our usual delivery times due to certain products being unavailable we will contact you immediately to either offer you an alternative or refund.
If received goods are incorrect, faulty or damaged on delivery you have the option to receive a replacement or a full refund provided this is reported within 7 working days from delivery date. At the time of delivery we strongly advise that you check your goods over to ensure that they are in perfect working order and that they are not damaged.
For full terms & conditions please click here.